The risks associated with your role in your business and that of your key employees is a major contributing factor to the salability and value of your business. If your business is a collection of key players each with tribal knowledge and you in the middle as maestro then you’re … Read More →

One of the most important and liberating policies that I implemented in my business was a system for internal communication. These days a lot of businesses have a lot of remote workers. My whole business was remote. Over the years our team members lived coast to coast in the US, … Read More →

Does this sound familiar? One of your people, unsure of a process, stumbles through their task, making preventable mistakes. Meanwhile, an experienced team member is swamped with questions, eating into their productive time. This cycle of inefficiency creates frustration and inconsistency in results, ultimately leading to the diminished performance of … Read More →

Do routines play a critical role in your business operations? Undoubtedly, they do. Are there specific procedures in your business that need executing just right? Certainly. And, do best practices, when followed, enhance customer experience and escalate your organization’s performance? They should. If your answer is yes to these questions, … Read More →